Frequent "Failed To Lock The Record" In OSC-CPQ Integration (Doc ID 2231019.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Some SOAP calls editing the same Opportunity record are sent from OSC. This throws an error to the user in CPQ, offering a bad user experience.

This issue is seen with more frequency in R11 environments than in R10.

We need CPQ and OSC to be integrated in such a way that this error is not appearing anymore when using Auto-assignment.


 

Solution

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