Error: There is currently no actor available that can perform a direct restore on the destination: No actor is connected to drive (Doc ID 2231139.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle DIVA Cloud Service - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

Full restore and Partial File Restore Requests failing with error "There is currently no actor available that can perform a direct restore on the destination: No actor is connected to drive"

ERROR
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"There is currently no actor available that can perform a direct restore on the destination: No actor is connected to drive"



STEPS
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The issue can be reproduced at will with the following steps:
1. Issue a PFR or restore in the DIVArchive Control GUI
2. Monitor for failure

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, functionality is hindered as restores and partial file restores occur at random. This is not site down, and failed requests do retry and complete successfully, however it does slow down production success.

Cause

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