My Oracle Support Banner

Duplicate Resolution Requests: Process, Override System Mapping and Decline buttons are grayed out (Doc ID 2231605.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


In Duplicate Resolution Requests, the following buttons are disabled, as seen in the below screenshot:
- Process;
- Override System Mapping;
- Decline.

How can you enable the buttons?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.