Duplicate Resolution Requests: Process, Override System Mapping and Decline buttons are grayed out

(Doc ID 2231605.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


In Duplicate Resolution Requests, the following buttons are disabled, as seen in the below screenshot:
- Process;
- Override System Mapping;
- Decline.

How can you enable the buttons?


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