While Creating Bank Account Receive Error - 'Unable To Retrieve Content. Additional Information For "Remote Region Error #11' (Doc ID 2231867.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Fusion Cash Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Set Up CTM-Define Banks, Branches, and Accounts

When doing Bank account setup in prod customer is getting an error

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #9":

An error occurred while invoking task Manage Bank Accounts. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigation> Setup and Maintenance > Implementation project > Project selected > got to task Manage Bank accounts > Click on Create > enter legal entity name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create bank accounts

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms