Users Cannot Export Opportunities Using Office 2016 (Doc ID 2232152.1)

Last updated on MARCH 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
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Users cannot Export using Office 2016

many of customer users have newer laptops with Office 2016- which does not appear to allow the export of their account lists or Opportunities from OSC to excel. Need to be able to export these lists.

EXPECTED BEHAVIOR
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To do an export without issues

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in the application
2.Export files


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export lists of opportunities.

Cause

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