RightNow Incident Numbers are showing as Pending (Doc ID 2232235.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When sending messages from Engage to Oracle Service Cloud the incident is being created but the Incident Number is showing as pending.

Cause

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