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Internal Activity Log in Engage Not Showing User's Response to Customer (Doc ID 2232671.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage

Internal activity log in Engage is not showing user's response to customer.

Responses made through Engage should be tracked in the activity panel.

The issue can be reproduced at will with the following steps:
Visit Message > View Activity Panel > Review comments made by user noted above.


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