Territory assignment is not working automatically on either Create or Update flows
(Doc ID 2232804.1)
Last updated on MAY 11, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Accounts are not getting auto-assigned to territories, even though both below profile options are set to YES:
ZCA_SA_AUTO_ASSIGN_ON_UPDATE
ZCA_SA_AUTO_ASSIGN_ON_CREATE
EXPECTED BEHAVIOR
-----------------------
Customer would like to have auto-assignment, based on territories.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have Account records auto-assigned, without doing the manually assignment.
Cause
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In this Document
Symptoms |
Cause |
Solution |