Territory assignment is not working automatically on either Create or Update flows (Doc ID 2232804.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Accounts are not getting auto-assigned to territories, even though both below profile options are set to YES:

ZCA_SA_AUTO_ASSIGN_ON_UPDATE
ZCA_SA_AUTO_ASSIGN_ON_CREATE

EXPECTED BEHAVIOR
-----------------------
Customer would like to have auto-assignment, based on territories.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have Account records auto-assigned, without doing the manually assignment.

Cause

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