Account Details Page Layout Not Displaying For Intended Users (Doc ID 2233586.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
--------------
Having created a new layout for the Account Details page using an advanced expression intended to make the layout visible for a specific set of users, the expression is not working for all users.

EXPECTED BEHAVIOR
-----------------------
The advanced expression is expected to work for all either users when opening an existing account but it is working for only one.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud as application implementation privileges
2. Navigate to Tools > Application Composer > Application = Common > Standard Objects > Account > Pages > Account Details
3. Clone the default layout and set the expression to:
def user = adf.context.getSecurityContext()?.getUserName()
if (user == 'username1' || user == 'username2')
{
return true;
}
return false
4. Click Save and Close
5. Logout and login as username1
6. Navigate to SUI > Sales > Accounts > Search > Open an account
7. The new layout is used
8. Repeat steps 5-7 with username2
9. The new layout is not used

Cause

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