Are There Customer Facing Reports For Engagement Engine?

(Doc ID 2233723.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Are you able to see chats being offered from EE?

Is there a report that can be created to show the number of chat requests through EE sent on an hour by hour basis throughout today?
 

Solution

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