ADF_FACES Error on Worksheet/ Configure worksheet display information tab java error/ Rich Text Editor error after r11 pb14 (Doc ID 2233754.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Fusion Compensation - Version 11.1.11.1.0 and later
Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Common CRM Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, .Manage Compensation

ACTUAL BEHAVIOR
---------------
Workhsheet cannot be accessed - ADF_FACES -600097 error

When trying to access one of the plans worksheet from Workforce Compensation - on clicking the Plan , it gives ADF_FACES- 600097 error message. As a result of this message, the page at times becomes unresponsive and other worksheet which were accessible before clicking on the problematic plan , also throws error.


EXPECTED BEHAVIOR
-----------------------
User should be able to access/view the plan without error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate > Compensation
2. Act as Proxy Manager
3. Select a “Plan” / a configured "tab" after selecting a plan, which has instruction text defined.
4. Error is thrown.

OR

java.lang.IllegalArgumentException Error may also appear in one of the following scenarios:

Scenario2: 

select Compensation
from the panel drawer, select Mange Plans
search & select plan 
go to task : Configure Worksheet Display
click on configure tab layout for "Compensation" tab
notice the error

Scenario 3:

1) select Compensation
2) from the panel drawer, select Mange Plans under 'Workforce compensation'
3) select plan 'Annual Compensation Planning MX' (the 6th plan in the list)
4) go to task : Configure Worksheet Display
5) click on configure tab layout for 'Merit' tab
6) Click on information tab.
notice the error "java.lang.IllegalArgumentException: Unknown entity:quot,
helvetica, arial, sans-seriffont-size: small"

Scenario 4:

1. Compensation>Manage Plans
2. Plan
3. Configure Worksheet Page Layout
4. Information tab>Error is produced.

Cause

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