Fusion Benefits - Covered Dependent Details Are Not Getting Pulled In BENXML extract file

(Doc ID 2233963.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
Covered dependent details are not getting pulled in the BenXML output file, which needs to be sent to the Vendor.

However dependent details are getting pulled in BENXML search result at Front End in the application.

EXPECTED BEHAVIOR
For the covered dependent details to be pulled in the Benefits extract, since information exists in the UI for them.


STEPS
The issue can be reproduced at will with the following steps:
1.Go to Benefits Administration - Evaluation and Reporting - Extract Benefits Data
2. Submit the plan carrier and see results.
3. See dependent information is not pulled in the extract for all dependents.
4. Verify in the UI and see dependents have person IDs created, DOB and address details added.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms