Account: Phone field no longer editable if you are clicking first on All Phones (Doc ID 2233988.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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If you open any account record and you are going to the Profile sub-tab (2nd one), the Phone field is editable, as expected. However after opening All Phones and cancelling the same immediately after (without any changes made), then the Phone field is no longer editable.

EXPECTED BEHAVIOR
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Phone field should remain editable.

STEPS
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The issue can be reproduced at will with the following steps:
1. SUI -> Accounts;
2. Open any account;
3. Go to Summary and notice that Phone is editable;
4. Click on All Phones and then Cancel the window that just popped-out.
5. Now, Phone is no longer editable.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit Phone field in the above specific scenario.

Cause

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