SSO For Outlook Loggin Error :[Security:090302]Authentication Failed: User test-r denied (Doc ID 2234105.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

When attempting to Login with outlook SSO,
the following error occurs.

ERROR
-----------------------

log.0000.txt
[16-12-27 12:23:24.991848,T11816] [ERROR] [connector_site]: [12:23:24.991848],,{first chance exception}: struct remote_credentials::not_valid: Failed to login using given user info. Please re-enter your user info and try again.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Try to login in SSO mode outlook
2. Failed to login using given user info. Please re-enter your user info and try again.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use outlook.

Cause

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