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Integrating Oracle Marketing Cloud (Eloqua) with Oracle Service Cloud (RightNow) (Doc ID 2234180.1)

Last updated on NOVEMBER 17, 2019

Applies to:

Integration Cloud Service
Information in this document applies to any platform.

Purpose

This document outlines the implementation and configuration steps that are required to integrate Oracle Marketing Cloud (Eloqua) with Oracle Service Cloud (RightNow). The integration is designed to support customers who wish to take advantage of the latest capabilities of the Eloqua application, and leverage their existing investment in RightNow. In the integration, RightNow accounts can be synchronized with Eloqua, and contacts can be bi-directionally synchronized between applications.

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Purpose
Details

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