Unable To Retrieve Content. Additional Information For "Remote Region Error #12": (Doc ID 2234451.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Fusion Time and Labor Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Time and Labor Setup

When attempting to go to Manage Layout Set,
the following error occurs.

ERROR
-----------------------
Remote Region error #12: Producer at "http://hcm-internal.oracleoutsourcing.com:10619/hcmTime/rr/" does not have a skin that matches this consumer. Consumer skin information: {'id':'BBalta_v1','family':'BBalta','version':'v1','renderkit':'org.apache.myfaces.trinidad.desktop','documentId':'x5kug5','document':'skinRepository://mds-repository__ADFSR__BBalta_v1__ADFSR__-879990040.css','features':{'BORDER_STYLE':'simple','COLOR_ALIAS_GROUP':'alta','DVT_DEFAULT_IMAGE_FORMAT':'HTML5'},'additions':[],'parent':{'id':'alta-v1.desktop','family':'alta','version':'v1','renderkit':'org.apache.myfaces.trinidad.desktop','documentId':'5advcf','document':'/u01/APPLTOP/instance/domains/secondary.oracleoutsourcing.com/CommonDomain/servers/FunctionalSetupServer_1/tmp/_WL_user/adf.oracle.domain.webapp/3vhq1s/WEB-INF/lib/adf-richclient-impl-11.jar!/META-INF/adf/styles/alta-v1-desktop.css','features':{'BORDER_STYLE':'simple','COLOR_ALIAS_GROUP':'alta','DVT_DEFAULT_IMAGE_FORMAT':'HTML5'},'additions':[{'document':'/u01/APPLTOP/instance/domains/secondary.oracleoutsourcing.com/CommonDomain/servers/FunctionalSetupServer_1/tmp/_WL_user/adf.oracle.domain.webapp/3vhq1s/WEB-INF/lib/adf-richclient-impl-11.jar!/META-INF/adf/styles/alta-v1-touchScreen-desktop.css','documentId':'h'},{'document':'/u01/APPLTOP/instance/domains/secondary.oracleoutsourcing.com/CommonDomain/servers/FunctionalSetupServer_1/tmp/_WL_user/oracle.webcenter.skin/ss4onr/APP-INF/lib/custComps-skin.jar!/META-INF/adf/styles/flexComponents-alta-desktop.css','documentId':'ep35gy'},{'document':'/u01/APPLTOP/instance/domains/secondary.oracleoutsourcing.com/CommonDomain/servers/FunctionalSetupServer_1/tmp/_WL_user/oracle.applcore.view/zcovp7/WEB-INF/lib/UIComponents-View.jar!/META-INF/applcore-alta-additions.css','documentId':'twa050'},{'document':'/u01/APPLTOP/instance/domains


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Setup and Maintenance.
2. Go to Manage Time Layout Set.
3. You'll see the error.


Cause

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