Fusion Payroll: W-2C is Not Generated After Correcting Social Security Number (SSN) (Doc ID 2234737.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Payroll - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Find that W2C is not generated after only making a correction to the employee's Social Security Number (SSN).   There were no balance adjustments for the employee.


EXPECTED BEHAVIOR

Expect W2C to be generated.

STEPS

The issue can be reproduced at will with the following steps:

4 employees, had the wrong SSN. User had to correct the SSN in the application. There was no change to wages or taxes.
2 other employees had balance adjustment

Ran the processes:
W-2c Archive Process - completed successfully, but the 4 employees were not pulled, only the 2 employees with balance adjustments were pulled.
W-2c Employee Report - completed successfully - W2c generated for only the 2 employees with balance adjustments



Cause

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