Outlook Add-in Plugin Is Not Selecting Search Results Records in Account Online Lookup (Doc ID 2234767.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
A record cannot be tied to an Outlook item

EXPECTED BEHAVIOR
-----------------------
Item to be tied to the Outlook item.

STEPS
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The issue can be reproduced at will with the following steps:
1. Search for OSC account in Outlook
2. Click in one of the search results
3. Pressing the account and nothing happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot link an account to various fields in Outlook

Changes

 After upgrading to 3.07.01

Cause

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