My Oracle Support Banner

ERROR: Users with SSO Enabled Cannot Log In Using the Eloqua Login Page - "The company, user name or password you have entered is incorrect. Please re-enter your information and click the Sign In button" (Doc ID 2234842.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

When users with Single Sign-On (SSO) enabled try to log into Eloqua using the Eloqua login page (https://login.eloqua.com), the following error message is displayed:

"The company, user name or password you have entered is incorrect. Please re-enter your information and click the Sign In button"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Related Reading
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.