CRM Integration: Auto Synchs Fails and Some Target Field Mappings Are Blank (Doc ID 2234965.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 and later
Information in this document applies to any platform.

Symptoms

An auto synch call fails and when looking at the field mapping, some or all of the target fields are blank.

IMPORTANT!
Do NOT refresh CRM entities in Eloqua if you have multiple CRMs of the same type (i.e. two SFDC instances) enabled for your instance! This will break your integration!