Delegator Does Not Appear In Task Resources (Doc ID 2235381.1)

Last updated on FEBRUARY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Customer has enabled the task delegation logic for Tasks and Appointments
• Manage Activity Profile Options:
o ZMM_ACTIVITY_APPT_DELEGATION = “Yes”
o ZMM_ACTIVITY_TASK_DELEGATION = “Yes”

When a User (e.g. OCS Admin) creates a Task and delegates it to another User (e.g. OFD Sales Manager Role User), then the Delegated By field is populated with OCS Admin and the Owner is populated with OFD Sales Manager Role User.
However, there is only one Resource listed, and that is OFD Sales Manager Role User.

Customer want to see OCS Admin as a Resource.

How this can be done?
 

Solution

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