Importing Orders Using FBDI Fails With:- An order was not created due to an unknown error. null. (Doc ID 2235562.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Symptoms

An error is reported while importing an order using data loaded from a spreadsheet. The error is shown in the - Sales Order Import - Scheduled Process (ESS) log file:

Order XXXXXXXXXXXX will not be imported due to the following error: An order was not created due to an unknown error. null.

 

Request Id: 1018270
Batch Name: SOF1
Source System: OPS
Order Number: null
Allow Auto Purge: Y
Order XXXXXXXXXXXX will not be imported due to the following error: An order was not created due to an unknown error. null.
Number of orders that were imported: 0. Check the run time user interface for processing status.
Number of orders that did not pass validation: 1. Some of these orders may be available in the order entry user interface.
Overall Result : ERROR

The Order was imported using the instructions described in :- Importing Orders in Order Management using a Spreadsheet - An Example (Doc ID 2212369.1)

The - Rollup Flag - attribute on the DOO_ORDER_CHARGES_INT table was incorrectly set. This attribute is loaded with data stored in the - DOO_ORDER_CHARGES_INT - worksheet on the import spreadsheet.

Cause

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