Unable To Sync From Outlook To Oracle Sale Cloud For Contact (Doc ID 2235722.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

When attempting to synchronize,
the following error occurs.

ERROR
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Check Issues (6)

Failed to validate all rows in a transaction.JBO-persdef.oracle.apps.cdm.foundation.parties.publicModel.persons.entity.PersonDEO.WorkPhoneIsNotNull_ErrorMsg: Work Phone Number is a required field. Please enter a work phone number. (this is a custom validation script error )


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open Outlook
2. add a new Contact
3. Synchronization errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize product.

Cause

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