Error During Obtain Package Step: "The package is not compatible with the current product version"

(Doc ID 2235956.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Customer is getting error during Obtain package step. Latest available version for Outlook is and for Lotus notes is Customer binary is

The package is not compatible with the current product version. Install Oracle Sales for Outlook, which is preferred for this package.

The issue can be reproduced at will with the following steps:
1. Run Obtain package

The issue has the following business impact:
Due to this issue, users cannot complete Obtain package


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