Error During Obtain Package Step: "The package is not compatible with the current product version" (Doc ID 2235956.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Customer is getting error during Obtain package step. Latest available version for Outlook is 3.7.0.1 and for Lotus notes is 3.6.26.0. Customer binary is 3.6.28.717

ERROR
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The package is not compatible with the current product version. Install Oracle Sales for Outlook 3.6.26.0, which is preferred for this package.

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Obtain package

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Obtain package

Cause

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