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How to Request an Environment Refresh for Retail Cloud Services (Doc ID 2236039.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Oracle Retail Customer Management and Segmentation Foundation Cloud Service
Oracle Retail Pricing Cloud Service
Oracle Retail Integration Cloud Service
Oracle Retail Brand Compliance Management Cloud Service
Oracle Retail Assortment & Item Planning Fashion Soft Lines Cloud Service
Information in this document applies to any platform.

Purpose

Refreshing an environment, such as refreshing Stage / Dev from Production, is not a self-service action in the Cloud. Thus a Service Request (SR) needs to be logged to request this change to be made. This document outlines what to do and what information needs to be provided in the SR to request an environment be refreshed for the Retail Cloud Services.

Scope

 This document applies to the following Retail Cloud Solutions per the Cloud Service Blueprint.

Details

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