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How to Request an Environment Refresh for Retail Cloud Services (Doc ID 2236039.1)

Last updated on APRIL 06, 2022

Applies to:

Oracle Retail Insights Cloud Service Suite
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service
Oracle Retail Merchandising Foundation Cloud Service
Oracle Retail Enterprise Inventory Cloud Service
Information in this document applies to any platform.

Purpose

Refreshing an environment, such as refreshing Stage / Dev from Production, is not a self-service action in the Cloud. Thus a Service Request (SR) needs to be logged to request Oracle to perform this activity. This document outlines what to do and what information needs to be provided in the SR to request an environment be refreshed for the Retail Cloud Services.

Scope

 This document applies to the following Retail Cloud Solutions per the Cloud Service Blueprint.

Details

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