Error "Couldn't Get the Map Viewer Base URL Path From the REST Service" and "PRM - 000000041" When Accessing Prime Dashboards (Doc ID 2236142.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Prime Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Dashboards, the following error occurs.

ERROR
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Couldn't get the Map Viewer base URL path from the REST service.
An internal error has occurred.
PRM - 000000041

STEPS
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The issue can be reproduced at will with the following steps:

  1. Login to Prime
  2. Attempt to access Dashboards module

Changes

 

Cause

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