When Creating An Appointment From A Contact, The Account Field Auto-Fills To The Contact Name (Doc ID 2236561.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Activity Management

ACTUAL BEHAVIOR
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When Creating an Appointment from a Contact, the Account Field Auto-Fills to the Contact Name

When customer clicks on a contact and record an activity against the contact, the account field auto fills to the contact's name instead of the account name.

EXPECTED BEHAVIOR
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Account Name should fill with the Account.

STEPS
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The issue can be reproduced at will with the following steps:
When customer clicks on a contact and record an activity against the contact, the account field auto fills to the contact's name instead of the account name.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Activities against a Contact.

Cause

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