Unable to merge Billing Customers (Supplier issue) (Doc ID 2236624.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Model Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

An error is occurring when trying to merge customers; the error is saying to merge suppliers.
However, the merge in question shows only one supplier and the other party is a customer.

ERROR
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In CDM Merge:
Party merge cannot continue because the associated Supplier is not merged. Submit the supplier merge process prior to initiating party merge.

In Supplier Merge:
You cannot submit the merge request. This action would result in a duplicate site XXX for Supplier XXX. (POZ-2130100)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
An error occurs when trying to merge the parties in CDM:
Party merge cannot continue because the associated Supplier is not merged. Submit the supplier merge process prior to initiating party merge.

An error occurs when trying to merge the suppliers (one is customer/one is supplier) in Supplier Merge:
You cannot submit the merge request. This action would result in a duplicate site XXX for Supplier XXX. (POZ-2130100)

Changes

 Agreement Rules configuration.

Cause

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