User Shows Up As Multiple Resources (Doc ID 2236926.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Issue with a specific User

This user exists 5 times in the system. The user can not see all the account allocated to him and does not show under his accounts list , same situation for opportunities. He is not able to log any activities or opportunities .

EXPECTED BEHAVIOR
-----------------------
User should see all records assigned to him

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Opty UI
3. User cannot see all their Opty although they are set as owners

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all their opties

Cause

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