Error Message Sending Email Notification: an Email Notification Was Not Sent Because the Resource Does Not Have an E-Mail Address (Doc ID 2237282.1)

Last updated on MARCH 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 to 16.2.3.0 [Release 16.2]
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 to 16.2.3.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

ISSUE SUMMARY:
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When assigning a resource to an Activity in P6 Web, and having the send email notification option enabled, the customer receives the following error message, although there is a resource email address.

ERROR:
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An email notification was not sent because the resource does not have an E-mail address

STEPS TO REPRODUCE:
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1. Log into P6 Web Application
2. Open a Project
3. Navigate to Activities
4. Select Actions-> Assign Resources
5. When assign the resource, the email address for the resource is visible.
6. Click assign and notice the error

EXPECTED RESULT
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The email should be sent without any issues

Cause

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