Cannot Delete Previous Address (Doc ID 2237360.1)

Last updated on JULY 04, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Human Resources in Saas Environment

When attempting to change the address for an employee ,the following error occurs.

ERROR
--------
"You cannot delete this address because it was used as a primary mailing address in the past. You can end-date the address"

STEPS
----------
The issue can be reproduced at will with the following steps:
1. Log into Fusion Applications.
2. Navigate to Person Management.
3. Search for the person and go to Manage Person page.
4. Try to change the address of an employee and the error is triggered.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the address of an employee.


Cause

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