"SSO user could not be validated" When User Attempts to Login with Non-English or Other Special Characters in Name (Doc ID 2237374.1)

Last updated on APRIL 28, 2021

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

When users try to login to the Oracle Social Network (OSN) web client, the following error occurs:

SSO user could not be validated

If the username change recently, it may throw the following error and attempts to re-synchronize the user have no affect:

There was an error retrieving "cn=<USER_EMAIL>, cn=Users, dc=<REGION>, dc=<COMPANY>, dc=com" in the external directory.

When clicking the social icon to open the OSN cList client the page appears to be loading continuously but nothing will happen.

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In this Document

Symptoms

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