My Oracle Support Banner

"SSO user could not be validated" When User Attempts to Login with Non-English or Other Special Characters in Name (Doc ID 2237374.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When users try to login to the Oracle Social Network (OSN) web client, the following error occurs:

SSO user could not be validated

 If the username change recently, it may throw the following error and attempts to re-synchronize the user have no affect:

There was an error retrieving "cn=usenam@domain.com, cn=Users, dc=us, dc=oracle, dc=com" in the external directory.

When clicking the social icon to open the OSN cList client the page appears to be loading continuously but nothing will happen.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.