Outlook Sync issue: PartySiteUseEOJBO-HZ:::HZ_API_INVALID_LOOKUP: HZ-120113 (Doc ID 2237875.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Synchronization problems

ERROR
-----------------------
ZOE_SERVICE_INVOKE_ERROR
  oracle.apps.outlookEdition.connector.util.baseObjectHelper.BaseServiceInvocationException: ZOE-435021Une erreur de service de synchronisation est survenue lors de l''appel de la méthode mergePerson sur le service de base person. Le service d''assistance en a été informé.JBO-27023: Failed to validate all rows in a transaction.JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000009854818 ] in PartySiteUseEOJBO-HZ:::HZ_API_INVALID_LOOKUP: HZ-120113La valeur de la colonne Purpose doit être une valeur définie dans le type de code express PARTY_SITE_USE_CODE.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start sync between OSC and Outlook
2. Sync fails with error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize successfully all his records

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms