Add To Address Book Functionality From Contact Detail Page : Character With Accent Conversion Issue (Doc ID 2238045.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Add to address book functionality from contact detail page : character with accent conversion issue

From a contact detail page, we select from Actions drop down list "Add to address book".
A .vcf file is generated and a popup page open in Outlook.

But the "é" character is converted to "?" as described in attachments.


EXPECTED BEHAVIOR
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The french letters are not exported correct.

STEPS
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The issue can be reproduced at will with the following steps:
1. Contact->Create a contact with character "é" .
2. Actions->Add to Address book-> this is no exported correctly

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export correctly name with characters.

Cause

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