Account Relationship Between 2 Accounts With the Same Account Role and Start Date
Last updated on MARCH 27, 2017
Applies to:Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.
The customer wants to be able to create two relationships that have the same date but different Roles. However, this relationship returns the following error:
The same values for 'Role' and 'Start Time' already exist. If you would like to enter a new record, please ensure that the field values are unique. (SBL-DAt-00382)
For example :
The customer has Account 'Test 14', and to this account he wants to add related account 'Test Corporation'. For the Account, 'Test Corporation', there are 2 account records with this same name.
When trying to add the second related Account 'Test Corporation' the error returns because this second relationship has the Same Role(Site) and the same Start Time(16/01/2009) as the initial Account Relationship.
Account Account Role Related Account Related Account Role Start Date End Date
Test 14 Site Test CORPORATION Sponsor 16/01/2009 31/03/2015
Relationship that customer wants to add to Account 'Test Corporation' is: Test14 Site APACHE CORPORATION Tenant 16/01/2009 31/03/2015
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms