Account Relationship Between 2 Accounts With the Same Account Role and Start Date (Doc ID 2238296.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.
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Goal

 The customer wants to be able to create two relationships that have the same date but different Roles. However, this relationship returns the following error:

The same values for 'Role' and 'Start Time' already exist. If you would like to enter a new record, please ensure that the field values are unique. (SBL-DAt-00382)

For example :

The customer has Account 'Test 14', and to this account he wants to add related account 'Test Corporation'. For the Account, 'Test Corporation', there are 2 account records with this same name.

When trying to add the second related Account 'Test Corporation' the error returns  because this second relationship has the Same Role(Site) and the same Start Time(16/01/2009) as the initial Account Relationship.

 

Account         Account             Role Related Account             Related Account       Role Start Date End Date
Test 14          Site                Test CORPORATION                      Sponsor             16/01/2009 31/03/2015

 

Relationship that customer wants to add to Account 'Test Corporation' is:  Test14 Site APACHE CORPORATION Tenant 16/01/2009 31/03/2015

Solution

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