No Legal Entity (LE) or Business Unit (BU) Provisioned (Doc ID 2238832.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
No Legal Entity (LE) or Business Unit (BU) Provisioned

EXPECTED BEHAVIOR
-----------------------
Expecting the LE and BU to be configured by Oracle at the time of provisioning the instance. The LE and BU cannot be located in the instance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Customer Relationship Management Business Unit Default
a) Login to Sales Cloud
b) Navigate to Setup and Maintenance > Task: Manage Administrator Profile Values > Go to Task
c) Search for Profile Option Code HZ_DEFAULT_BU_CRM
d) The Business Unit is not configured

2) Legal Entity
a) Login to Sales Cloud
b) Navigate to Setup and Maintenance > Task: Manage Legal Entity HCM Information > Go to Task
c) On the Manage Legal Entity HCM Information page, click Advanced to access the Advanced Search page.
d) In the Legal Entity Name field, change the Start with operator to Contains and enter LE as the search parameter.
e) The Legal Entity is not configured (it has already been done manually)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot proceed with configuring the system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms