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Oracle Fusion Benefits: New Hires are Unable to Enroll in Benefits When Eligible for Plan in Future Plan Year (Doc ID 2238930.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a New Hire life event, the following error occurs.

ERROR
-----------------------
A valid program or plan year period is missing for this compensation object. This error occurred in the package ben_enrollment_requirements.enrolment_requirements. (BEN-990166). Check the plan year configuration for the program and plans for the effective date you are running the process.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to process a New Hire event either as the employee or the administrator.
2. Receive the error listed.

BUSINESS IMPACT
-----------------------
New Hire life events cannot be processed in either the test\dev or production environments.

Cause

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In this Document
Symptoms
Cause
Solution


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