Browser IE11 and Japanese UI Preventing User from Publishing to Facebook (Doc ID 2239263.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

There is an error when user attempts to publish to Facebook when using the browser IE11 and the Japanese UI.

The post remain in Publishing state for lengthy period, then moves into "Extended Publishing," and an error e-mail is sent out.

The issue is specific IE11 and not seen with any other browser/language combination.


ERROR
-----------------------
Error: type: OAuthException code: 100 message: (#100) The parameter name is required [HTTP 400]

Complete Email -
Sub:Trouble publishing your post
Body:
Trouble publishing your post


Sorry! It's taking a long time to publish your post. We will continue trying to publish your post for the next four hours.

If you want to cancel this post, please click this URL: [Post URL]/cancel

We will send you an email once your post has been successfully published, or if we were not able to publish it within that four hour window.

If you have any questions, please contact our Support team at https://support.oracle.com and include the following post info:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open accounts.vitrue.com in IE11
2. Go to Profile Edit icon & change the language to Japanese
3. Go to Publish -> Create a post
4. Publish the post to only one Facebook channel
5. Check the status of the post in Posts tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use IE11.

Cause

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