Copying a File From a Client Drive to a Terminal Server Drive for Preparing an XER Import Operations Generates a Windows Explorer "Out of Memory" Window With Message "There Is Not Enough Memory to Complete This Operation" (Doc ID 2239491.1)

Last updated on JUNE 06, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Using Primavera P6 Enterprise Project Portfolio Management (P6 EPPM) Cloud Service, P6 Professional within Primavera Virtual Desktop (PVD):

ACTUAL BEHAVIOR
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When attempting to copy a file from a client drive to a terminal server drive for preparing an XER import operations (file is copied to a terminal server drive to improve performance importing an XER file within a PVD environment, as outlined in KM “Primavera Virtual Desktop Cloud Offering: How To Transfer Files Between Local Workstation And Terminal Server Hosting P6 Professional For Import / Export Performance Consideration (Doc ID 2156400.1)", a "calculating" window displays for averaging the time it will take and percentage complete to copy the file from a client drive to a local drive on the terminal server but never completes. Instead, the "calculating" window hangs at 0% and after a duration of time (roughly 5 minutes) generates a windows explorer "Out of Memory" window with message "There is not enough memory to complete this operation".

Note:
If the existing session is left open, all client drive mappings are no longer visible until the PVD session is terminated and restarted.


EXPECTED BEHAVIOR
---------------
When copying a file from a client drive mapping to a terminal server drive for improving performance with import using PVD, for the copy file operation to complete successfully.


STEPS TO REPRODUCE
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1. Login to PVD and launch P6 Professional
2. Complete steps 1-4 from KM “Primavera Virtual Desktop Cloud Offering: How To Transfer Files Between Local Workstation And Terminal Server Hosting P6 Professional For Import / Export Performance Consideration (Doc ID 2156400.1)"
3. Note the reported issue which occurs

Changes

 

Cause

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