Error on Lead Conversion: Error You do not have the required permission. You can request that your help desk change your security settings. (Doc ID 2239594.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

When attempting to convert a Lead, the following error occurs.

ERROR
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Error You do not have the required permission. You can request that your help desk change your security settings.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to a Lead
2. Attempt to convert it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert a Lead to an Opportunity.

Cause

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