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Communication Notifications for Social Collaboration does Not Invoke Notification Bell to Recipient (Doc ID 2239644.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On the Fusion Apps (FAPPS) Home page, communication notifications for Social Collaboration do not invoke notification Bell to recipient.

The only way to detect that a message has been sent to you when you are in the FA interface, is to see the message count on the Oracle Social Network (OSN) Deck change.

Other system notifications update via the system notifications Bell.

The same notification options are desired to exist for Social Collaboration as they do for system transactions/approvals.


Cause

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