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Unable to Print Case Details with Windows 7 and IE10 or IE11 Environment. (Doc ID 2239851.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Empirica Signal Cloud Services - Version 7.3.3.3 and later
Information in this document applies to any platform.
Finding is based on the following test results:

Print issue occurred in the following environments:
1) Customer’s Windows 10/IE11 Signal 7.3
2) Customer’s Windows 7/IE11 Signal 7.3
3) Development’s Windows 7/IE11 Signal 7.3
4) Development’s Win10/IE11 Signal 7.3

Print issue did not occur when using the following environments:
5) Win2003/IE6 Signal 7.3
6) Win2008/IE9 Signal 7.3
7) Win10/IE11 Signal 8.0
8) Win 7/IE11 Signal 8.0

Symptoms

Nothing is printed when clicking the Print link in case details.  

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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