Publish Displays "Finalizing" After Uploading Image but Does Not Refresh (Doc ID 2239883.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
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Cannot upload image to Create A Post in Publish

User is unable to upload images while trying to create a post in publish. When user selects the image, the image uploads, and says 'finalizing' but never completes finalizing, and does not attach to the post. 

STEPS
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Steps to recreate:

1. Log in to SRM
2. Click Publish
3. Select stream(s)
4. Add media from icon > image
5. Selected a file from my desktop (550KB)
6. Page shows it is “Finalizing." However, the message never goes away to show the image. User attempted to log out to see if it may have uploaded and the screen had not refreshed, but the image never appeared.

Cause

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