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New User Password Change Stuck on the Identity Portal (Doc ID 2240036.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


This problem occurs when "provisioning" a new user. 

  1. A new user created by administrator clicks on the email link to login
  2. On the identity portal, attempts to put in old password from email, set a new valid password, select challenge questions
  3. The user then selects 'submit'.  
  4. Error message generated "passwords do not match or Password should not contain last name"
  5. The password field resets to a shorter string
  6. The password entered in the "retype password" field is untouched




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