My Oracle Support Banner

Why Salesperson from Sales Order is not printed on Receivables Header Invoice once the data is pushed from DOO? (Doc ID 2240259.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Receivables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Billing - Transactions

* On AR Invoice, Salesperson is not printed for all those orders which are originated from distributed order orchestration. However it prints for manually created invoices in AR module.
* Further research shows, ra_customer_trx_all.primary_resource_salesrep_id which is the source for printing on the invoice is not being populated for invoices/orders which are originated from DOO.
* Table RA_CUST_TRX_LINE_SALESREPS_ALL has the data of sales persons. Same thing is show on invoice screen.
* Even for a single salesperson recorded in DOO system, it should become the primary salesperson for invoice and it should get populated in ra_customer_trx_all.primary_resource_salesrep_id.
* Is it by design?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.