Why Salesperson from Sales Order is not printed on Receivables Header Invoice once the data is pushed from DOO? (Doc ID 2240259.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Receivables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Billing - Transactions

* On AR Invoice, Salesperson is not printed for all those orders which are originated from distributed order orchestration. However it prints for manually created invoices in AR module.
* Further research shows, ra_customer_trx_all.primary_resource_salesrep_id which is the source for printing on the invoice is not being populated for invoices/orders which are originated from DOO.
* Table RA_CUST_TRX_LINE_SALESREPS_ALL has the data of sales persons. Same thing is show on invoice screen.
* Even for a single salesperson recorded in DOO system, it should become the primary salesperson for invoice and it should get populated in ra_customer_trx_all.primary_resource_salesrep_id.
* Is it by design?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms