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Package 3.07.01 Not Working (Doc ID 2240417.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Package 3.07.01 not working

Customer downloaded the Package 3.07.01.00 and it seems there is an issue with it.

While processing the first startup and then the first attempt to obtain the Package, the following error showed up:

Internal error: Oracle Sales Cloud for Outlook has detected an error. Contact your system administrator.

After reading the log file, it seems that there a problem with the application_script.js file and exactly at line 517.
[ERROR] [gen]: Exception (struct ml::rethrowable_exception) encountered: "application_script.js(517,1) : Script run-time error. Expected object (Run-time error Microsoft JScript 0x800a138f)"

This line has just been added with the new package.

ERROR
-----------------------
Internal error: Oracle Sales Cloud for Outlook has detected an error. Contact your system administrator.
and

[ERROR] [gen]: Exception (struct ml::rethrowable_exception) encountered: "application_script.js(517,1) : Script run-time error. Expected object (Run-time error Microsoft JScript 0x800a138f)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Downloaded the Package 3.07.01.00
2. While processing the first startup and then the first attempt to obtain the Package, the error occurred.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finish package download.

Cause

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In this Document
Symptoms
Cause
Solution
References


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