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Outlook Add-in (CRM) - ERROR Unable to open recurrent state property (Doc ID 2240754.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

When attempting to open addin,
the following error occurs.

ERROR
-----------------------
Connector error: Outlook or its extension is preventing Oracle Sales Cloud for Outlook from displaying login UI


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open Outlook
2. rightclick on systray icon of the addin
3. Open Oracle Sales Cloud for Outlook
4. Synchronization Control Panel window will display only the error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the product.

Cause

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In this Document
Symptoms
Cause
Solution


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