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Users Missing Projects in the Pro Client Over ProCloudConnect Connection. (Doc ID 2240871.1)

Last updated on APRIL 06, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
A user is unable to see their Projects in the P6 Professional Client that they can see in the Web, even after using refresh.

EXPECTED BEHAVIOR
-----------------------
All of the Projects that the user has privileges to see are displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Projects view and look for the Project.

Note: Using refresh still does not show the Project.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Project they have rights to see in the Pro Client.

Cause

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In this Document
Symptoms
Cause
Solution
References


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