SAML Authentication Generates an Occasional Error When Logging Out of Unifier In Oracle Hosted OCI Cloud Environment: System error. Please re-try your action. If you continue to get this error, please contact the Administrator. (Doc ID 2240905.1)

Last updated on JUNE 15, 2023

Applies to:

Symptoms

After Federated Identity SSO through SAML 2.0 was configured in an Oracle Cloud Hosted Environment there was an occasional Authentication Error when logging out of Unifier. After log out, instead of being routed back to the SAML login page, the following error is generated on an "Oracle Access Manager" titled page:

"System error. Please re-try your action. If you continue to get this error, please contact the Administrator."

It doesn't happen every time. Sometimes on the first Login, the logout will route back to the SAML page correctly. Although if the error is generated, all subsequent log outs seem to result in the error page.

Changes

Cause

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