Not Seeing Any Posts When Clicking The Calendar Icon in Publish (Doc ID 2240945.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

 On : NA version, Publish
Oracle SRM Calendar is not working.
Posts can be seen in the Publish grid, but nothing appears in the Calendar view.
Initially when clicking the Calendar icon in Publish, a blank page comes up, both in Chrome and Mozilla.
Clearing the cache has resolved the blank page, however the Calendar icon is still not displaying any post in the calendar grid, only a few empty rows.
STEPS
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The issue can be reproduced at will with the following steps:
1. log into SRM > go to Publish
2. click Calendar icon > on the next page with URL https://calendar.vitrue.com/, there is nothing displayed, only a few empty rows
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see any post in the Calendar view.

Cause

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